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- Please include your order number into support ticket.
- Please select the extension for which you need support.
- Please provide complete details with snapshots and files about your error/issue so we can give you quick and accurate reply. It will save our time.
- Please include this below information with a ticket to ensure really quick problem solution. In order to analyze the reasons of the issue and fix anything on your store we often need to access your store.
|FTP/SSH access||Magento Admin access|
|FTP: xxx.xxx.xxx.xxx (or example.com)||http://www.example.com/admin-name|
|Login: name||login: name|
|Password: ****||password: ***|
We do not keep your passwords.
Please fill in the form below to open a new ticket.