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  • Please include your order number into support ticket.
  • Please select the extension for which you need support.
  • Please provide complete details with snapshots and files about your error/issue so we can give you quick and accurate reply. It will save our time.
  • Please include this below information with a ticket to ensure really quick problem solution. In order to analyze the reasons of the issue and fix anything on your store we often need to access your store.
FTP/SSH access Magento Admin access
FTP: xxx.xxx.xxx.xxx (or example.com) http://www.example.com/admin-name
Login: name login: name
Password: **** password: ***

We do not keep your passwords.

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